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(More customer reviews)This is the letter I sent Seidio in response to my experience with their products:
DEAR SEIDIO:
Unfortunately, I am sorry to inform you that you have lost a once-enthusiastic customer. I have been a loyal customer of Seidio ever since purchasing my first smartphone a year ago. I have bought holsters, replacement batteries, docks, travel kits. I have raved about the products and referred my friends. Unfortunately, the quality of the merchandise is horrible. I purchased two docks for my phone, and they have consistently failed to function within a few months. I comforted myself with the knowledge the inevitable failure within 6 months would at least be greeted with a willingness on the part of Seidio to exchange the defective merchandise, but apparently that does not apply to replacement merchandise. Therefore when the replacement fails, which it certainly does, Seidio only gives me the "option" to purchase a new one, despite my experience that the item will most certainly fail in a few months.
I should have realized that a 6 month warranty, rather than the standard industry 1-year warranty for technological merchandise, was a warning sign that these products would fall into the "junk" category, but I was hopeful. A warranty should be a safeguard to the consumer's money, to encourage the consumer to be confident in his purchase, and to help establish a loyal consumer base for the manufacturer. If it is however a clear indication that the product will most certainly last no longer than a 6 month time frame, this neither inspires consumer confidence nor does it create a good name for the manufacturer, which would in turn lead to a a loyal base of consumer support.
Please note that I will, with the same enthusiasm that I once lauded Seidio products, make sure that as few others as possible make the same mistake I did in trusting Seidio products. Besides word of mouth, I will make sure to post my experience on all online review sites.
Regretfully, a former customer,
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